Tenant FAQs

Answers to your frequently asked questions

How do I submit a work order once I move in?

You will be able to log into your maintenance portal to submit a maintenance request. We use a software called Property Meld to coordinate maintenance. We will send you an email to create an account.

If there are any issues using the portal, you can also email us at office@paragonpm.net or text or call us on our main office number 773-913-2031, but we require use of the portal so we can ensure efficient and accurate tracking and management of maintenance requests.
I received a maintenance charge back on my ledger. Why is that?

Items beyond normal wear and tear that need repair are your responsibility as a resident to replace or repair as needed. If we do the work, this is billed to you.
Who is responsible for paying for repairs & maintenance requests?

We handle all repairs and most maintenance. You are responsible for changing light bulbs and smoke detector and carbon monoxide detector batteries and any other items specifically noted in your lease. Repairs are only charged to you if you are at fault.
How do I coordinate for maintenance access?

Our technicians may not enter if there are minors in the house without a person over the age of 18 to allow access.

Or if no one is home you can give us express written permission to enter

Only in case of emergency will we need to access without permission. Tenants would still be notified in advance.

How do I pay rent?

Once you’ve signed a lease, you’ll receive a link to register for your tenant portal. You will pay rent there.

We also offer a cash payment option called PayNearMe that allows tenants to visit participating retail stores to make cash payments towards their rent. These stores include Wal-Mart, CVS, Walgreens, etc.
What happens if I do not pay my rent on time?

Late fees will be added to your account after the 5th of the month if the rent is not paid in full / if there is a remaining balance.

How do I renew my lease?

Our leasing coordinator will be in contact with you 120 days before your lease expiration date to confirm renewal. Once it is confirmed, we will send a lease for you to sign electronically.
Why is there a rent increase to renew?

A market analysis of comparable properties in the area is conducted before the renewal process begins. If a rent increase is justified based on the market analysis, you will be informed of the rent increase at the time our leasing coordinator contacts you 120 days before the lease expiration date. Reasons for rent increases include inflation, rising costs of materials and maintenance, and rising costs of taxes and insurance.
Does the owner need to have a reason to not renew my lease?

Owners are allowed to not renew a resident’s lease without providing a reason. A lease is a contract between the landlord and resident for a specific amount of time, and neither party is obligated to renew this contract when that timeframe expires.

I am not able to move at the end of my lease term but I want to stay month to month. Can that happen?

Paragon encourages tenants to contact us as early as possible to discuss questions regarding their lease terms or renewal. All renewals are reviewed on a case-by-case basis. However, Paragon aims to have all tenants on a fixed term lease.
I do not plan to renew my lease, how do I give proper notice that I will be moving out at the end of my lease term?

Please send an email to leasing@paragonpm.net or call/text our office at (773) 913-2031 with the specifics of your notice to not renew. Must be from an A rated insurance carrier
What can I do if I plan to be out prior to my lease end date?

Paragon encourages tenants to contact our office as early as possible if a tenant is planning to move-out early. Each situation is reviewed on a case-by-case basis. If needed, a mutual early termination agreement may need to be signed by the tenant and property manager.